What is an e-Statement?
An e-statement is an electronic version of your bank statement. It is formatted as a traditional bank statement, but is available as a portable document format file (PDF) via our web site.
Why should I switch to e-Statements?
You should switch to e-Statements for a number of reasons.
- e-Statements are more secure than receiving a statement via traditional mail.
- The e-Statement is stored on our secure servers and is only accessible via online banking.
- Your e-Statements are available as soon as they are generated. You no longer need to wait for them to arrive via post.
- You help the environment by reducing the amount of paper we need to print
We will alert you via email when your e-Statement is ready to view.
How do I save my e-Statement for future reference?
Your e-Statement is provided to you as PDF file. You can use your PDF viewer software to save a copy of the e-Statement to your local computer. You can then back it up electronically for archival purposes. You can also print the e-Statement off your computer and archive the paper copy if you wish. As with all online banking and personal information, you should ensure your computer is secured.
Is there a charge for e-Statements?
No! e-Statements are completely free of charge.
Is my e-Statement information secure?
Yes. Your e-Statements are stored on our secure servers. We protect our data centers with physical security as well as with firewalls and various intrusion detection and prevention systems. If you choose to print or store your statements locally, they are as secure as you make them.
Will I need a password to view my e-Statement?
Yes. You will need your online banking login name and password.
How do I sign up for e-Statements?
You can sign up for e-Statements on our website or in any of our three branches.
Will I need any special software to view my e-Statement?
You will need a PDF viewer program. The most commonly used program is Adobe Acrobat reader.
How long will it take to set up my e-Statements once I have requested them?
After you enroll, your first e-Statement will be generated at your account's normal statement cycle date.
Who should I contact if I can't access my e-Statement?
You should contact us at the your local Credit Union office on 021-4894555.
How do I cancel my e-Statement?
If you need to cancel e-Statements, you will need to contact a customer service representative at your local Credit Union.
Can I receive both paper and e-Statements?
No. Unfortunately you cannot receive both.
Will I continue to receive paper statements?
Once enrolled, you will no longer receive paper statements on the enrolled account(s).