Can’t Login?

If you do not find the answer to your problem here, please contact the Credit Union. Wherever possible, please provide as much detail as well as the error message you receive when encountering this problem.

Help Sections

Please choose from the list of potential problems:

  1. Timeout message when logging in
  2. Can't view the login page or any other secure page
  3. The Members Area is being updated when I login
  4. It says my PIN or Date of Birth are wrong
  5. Cookies and Your Security
  6. Delete Remembered Passwords
Douglas Office
  • Tel:
  • Fax:
  • Email:
  • Web:
  • 021 489 4555
  • 021 489 4733
  • www.douglascu.ie
  • Douglas Credit Union Limited West Douglas, Cork
Opening Hours
  • Mon, Tues, Thurs & Fri: 10am - 5pm
  • Wed: Closed
  • Sat: 10am - 1pm
Grange Office
  • Tel:
  • Fax:
  • 021 489 0355
  • 021 489 0367
  • Unit 3, Supervalue S/C, Grange Road,Douglas, Co. Cork
Opening Hours
  • Mon, Tues: Closed
  • Wed, Thur, Fri: 10am - 5pm
  • Sat: 10am - 1pm
Passage West / Monkstown Office
  • Tel:
  • Fax:
  • 021 484 1317
  • 021 486 3084
  • Chapel Square, Passage West, Co. Cork
Opening Hours
  • Mon, Tues & Thurs: 9.15am - 4pm
  • Wed: Closed
  • Fri: 9.15am - 6.30pm
  • Sat: 9.15am - 12pm
Douglas Credit Union Ltd is Regulated by the Central Bank of Ireland. Reg No. 46CU